There's a co-worker who's a little dark skin, and looks very Hispanic but she doesn't speak Spanish so a lot of the time she has trouble communicating with national customers. She had 2 customers a mom and the son, the lady was speaking in Spanish and she would respond in English, thankfully the son knew English and was being the translator. The lady said, "I don't know how you can have the cactus on your forehead but not know how to speak Spanish." My co-worker turned to the son and told him, "can you let her know that I may not speak Spanish but I do understand it." The lady gave a surprise look and didn't say a word after. We're so easy to judge, and although we do live in the valley there are people who don't speak Spanish and we shouldn't be mean or rude about it.